The Business Process Automation (BPA) module handles the technical configuration layer of OTM — workflows, notifications, outbound integrations, reports, and transmission logging. The tables below are useful when troubleshooting agent behaviour, auditing integration traffic, or diagnosing report failures.

Contacts:

A Contact in OTM defines a communication endpoint — an email address, fax number, or integration URL — that OTM can reach when sending notifications or outbound data. Contacts can be associated with: